Refund Policy

General Policy

All payments made to Zealblaze are subject to the terms outlined below. By purchasing or engaging our services, you agree to this Refund Policy.

Due to the nature of customized digital services, refunds are not guaranteed and are assessed on a case-by-case basis.

Refunds may be considered under the following circumstances:

Payment was made in error or duplicate payment occurred
Service was not initiated within the agreed timeframe due to our fault
The delivered service significantly deviates from the agreed scope and we are unable to resolve the issue after reasonable attempts

Any approved refund will be processed only after internal review and confirmation.

The following are non-refundable:

Custom software development, web or mobile app development once work has started
UI/UX design, cloud setup, DevOps, QA, or consulting services already delivered or partially delivered
One-time setup fees, discovery sessions, audits, or strategy consultations
Third-party costs (licenses, hosting, tools, APIs, subscriptions, etc.)
Delays or dissatisfaction caused by incomplete inputs, delayed feedback, or changes in requirements from the client side